A Service Plan To Keep You Riding

We have partnered with Velocare to ensure that our customers can keep their bikes in peak performance, without worrying about costly maintenance costs. You invested a lot of money in your new bike. Let’s be sure that it’s maintenance doesn’t stand in the way of you enjoying it!


Your bike is an important part of your lifestyle. Velocare will ensure that it stays that way by providing hassle-free coverage.

Even though your wheel-to-wheel manufacturer's warranty is exceptional, there are a few things that are not included, such as parts failure from normal wear and tear. Velocare goes above and beyond the manufacturer's warranty by offering 3 to 5 years of worry-free riding. If it fails*, Velocare will replace or repair it.

Just like the name implies, we take care to keep you riding, and if a part fails, bring your bike to a participating Velocare service location and they will handle the service authorization, provide the required service, and get you back pedaling in no time. There are no out-of-pocket expenses, no deductibles, and no hidden costs. Pick up your repaired bike, shake hands, and go pedal. It’s Velocare.




Contact us today and talk to one of our friendly staff to get either 3 or 5 year coverage for your new bike. Forget to buy coverage with your new bike? No problem. Any bicycle purchase from Big Island Personal Tours less than 30 days ago is still eligible.

* Velocare covers various bicycle components and accessories attached to the bicycle frame, at the time of sale, for failure through normal recreational riding.
** Parts failure does not cover regular maintenance, damage resulting from lack of maintenance, or abuse. Does not cover frame, brake pads, tires and tubes, or batteries. The frame is always subject to manufacturer's warranty.