Frequently Asked Questions

How fast do you ship out?
How can I contact you?
How does the finance process works?
How do I qualify for the 500$ State Rebate?
When will I receive tracking for my order?
How long will my order take to arrive?
Which courier will deliver my package?
If something is out of stock can I back order or special order it?
Can I place my order over the phone?
Do you accept insurance?
Do you offer free shipping?
Do you ship internationally?
Do you have a showroom?
Are electric bikes legal in my state?
What does twist throttle mean?
Is it worth getting an electric bike?
How much does a good electric bike cost?
Do you have to pedal with an electric bike?
How long do Ebikes last?
What to know before buying an Ebike?
How fast do e-bikes go?
How long do electric bike batteries last?
Does my credit card get charged when I place the order or when it ships out?
What are the rules for riding on the road in Hawaii?
What are the laws around helmets in Hawaii?
What are the restrictions on Motor power or throttle in Hawaii?